Terms & Conditions

Phone Orders and Technical Service
512.472.7844 or 800.294.6273, Mon-Fri 8 a.m. to 5:30 p.m., Sat 9 a.m. to 4 p.m., Central Time, except holidays.

Onsite Service calls
512.472.6273 or 800.294.6273, 24 hours a day, 7 days a week.

Fax Orders: 512.472.4838, 24 hours a day, 7 days a week.

Orders
Telephone, fax or mail orders welcomed. Normally most items are in stock. If partial shipment is requested, shipping/handling charges will be added to each shipment.

F.O.B. Point
Shipping Point. Freight charges are added to invoice.

Prices
Prices subject to change without notice.

Payment Terms

Credit Cards
Visa, MasterCard, American Express and Discover accepted.

Prepayment
Money order, company or personal check (personal check will delay order about 2 weeks).

Commercial Open Account
Net 30 terms extended to companies with approved credit. Open account may be set up by faxing, emailing or mailing trade and bank references.

Government
Cothron's Safe & Lock, Inc is a small business concern. Government (federal, state, county, city school districts, etc.) purchase orders are accepted with Net 30 terms. Government IMPAC Visa/Mastercard is accepted.

Warranty
Cothron's Safe & Lock warrants its products to be free from defects of workmanship and material. If any such defects occur, replacement will be made without charge to our customers. This warranty does not cover normal wear and tear, and abuse. The warranty period depends upon the product.

Return Policy
All returns must have Cothron's Safe & Lock authorization with return authorization number. Returns within 30 days of sale will be subject to a 20% restocking fee. A restocking fee may be waived in lieu of an offsetting order of at least the same value. Product must be in original packaging and must not be damaged in any way. Products are subject to inspection and acceptance upon receipt at Cothron's Safe & Lock. No returns accepted after 30 days from date of sale. Special orders are not eligible for return. Damaged freight claims must be reported to Cothron's Safe & Lock within 3 calendar days.

Trade Marks
All trade marks referenced are the service marks or trademarks of their respective owners.

Dispute Resolution
It is hereby agreed and understood that any dispute, difference or disagreement of any kind whatsoever, whether statuary or contractual, which arises from the services/products provided or relates in any way to the general business relationship of the parties to this agreement, shall be, as the sole available remedy, resolved through mediation or binding arbitration, rather than litigation. Any such mediation or arbitration shall be governed by the Federal Arbitration Act and conducted in accordance with the Rules of Mediation and Arbitration.